STUDY OPTIONS
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At HKIL Training Solutions we believe in offering our clients a high level of personal attention and the very best in training expertise. You can choose from a whole range of courses, which can be textbook based or tailor-made to the unique requirements of your company or industry. Our courses range from beginner to advanced levels.
Training sessions can be held at our centre or at your office according to your preference. Classes may be individual coaching or groups of three or larger. Our courses are arranged to be highly flexible and 100% results focused. Please consult our 6-Stage Course Management to understand our commitment to your training.
COMMON BUSINESS FUNCTIONS
Our courses are generally built around common business functions, which are essential business communication skills.
WRITING
Effective Email Skills – Your staff will learn to use and appreciate formal and informal register; conventional openings and closings; key phrases and structure. Study and practice common functions in email writing as appropriate to your role and industry; arranging meetings; invitations; negotiations; commercial correspondence; handling problems and feedback, etc.
Report Writing – Your staff will learn essential structures and key phrases; effective organization; how to link sections fluently; to be brief and to the point; describing trends and presenting information systematically and eliminating confusion and redundant phrasing. Producing accurate and cogent reports is a crucial skill and one which will improve the performance of your staff and overall efficiency of your organization.
ORAL
Customer Service Skills – Your staff will learn to deal confidently with native speakers and appear professional in manner and tone. Through role-plays, reinforcement and correction they will learn accuracy in standard reception and telephone functions appropriate to your industry.
Meeting Skills – Your staff will learn the structure and language of meetings; opening and closing the meeting; inviting and giving opinions; polite interruption and disagreement; achieving consensus, etc. Through case-studies and role-plays you will become accustomed to chairing or participating in a meeting in another language.
Negotiation Skills – Your staff will learn the essential language skills to participate effectively in negotiations and to develop these skills in practical ways. The focus is on structuring and controlling information; making proposals and counter-proposals; asking the right questions soliciting or giving feedback; maintaining a positive atmosphere.
Networking Skills – Your staff will learn to maximize and develop corporate contacts. Elements of networking range from the practical; assisting clients and contacts, directions etc. to the social; lunches/dinners, parties and entertaining clients; talking about yourself and getting to know your clients and feeling comfortable in another language in a social context.
Presentation Skills – Your staff will learn to deliver clear, well-organised presentations that will make an impression on your audience. The focus is on the structure, skills and language needed to make a successful presentation. This includes starting and concluding; using visual aids; fielding questions; arranging and presenting information in a systematic and effective manner. Training is through error-analysis, positive models and practical experience.
SELECT A LANGUAGE
- English Language Training – For local and expatriate business people who wish to communicate more fluently, accurately and confidently in English
- French Language Training – For local and expatriate staff in French companies and/or those who need to travel to France or do business with French clients or suppliers
- German Language Training – For local and expatriate staff working in German, Austrian or Swiss companies and/or for those who need German for social and business use in the German speaking areas of Europe
- Spanish Language Training – For local and expatriate staff working in Spanish or South and Central American companies and/or those who need to travel or do business in Spain or Latin America
- Mandarin Language Training – For expatriates and Cantonese speakers who need to do business on the Chinese Mainland or socialise with Chinese clients
- Cantonese Language Training – For expatriates working in Hong Kong or Guangdong province or Mandarin speakers who wish to do business with Cantonese clients
- Japanese Language Training – For local and expatriate staff working in Japanese companies and/or those who need to travel to Japan or do business and socialise with Japanese clients
